Legality and whatnot
Please take a moment to review these rules!
These Regulations provide the following definitions for the terms used:
1. Provider - Nepy, which owns and maintains the Internet service and the game accessible at the website ageofsplendor.com.
2. Player - an individual with full legal capacity who has created an Account in the Service;
3. Platform - an Internet platform available at the Internet address ageofsplendor.com, owned and maintained by the Provider. The game "Age of Splendor" (hereinafter also referred to as the "Game") is an integral part of the Platform, enabling the Player to use the Services;
4. Service/Services - all services provided by the Provider to the Player within the Platform, including, in particular, but not exclusively, enabling the use of the Game;
5. Regulations - these Regulations;
6. Privacy Policy - the document regulating the security of privacy protection and processing of Players' personal data; the Privacy Policy is a supplement to these Regulations and is accessible at [direct link].
7. GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
8. Game Account – a part of the Game separated individually for the Player in order to use the game properly. Each Player is entitled to possess up to 10 (ten) Game Accounts.
9. Agreement - an agreement concluded between the Provider and the Player, the subject of which is the use of the Services by the Player, the provisions of which are set out in the Regulations.
1. These Regulations define the conditions of using the Services provided by the Provider.
2. These Regulations are accessible to each Player free of charge on the Platform website, prior to entering into the Agreement. Regulations are available in such a way as to enable recording of the conditions by means of the IT system used by the Player.
3. The Player may use the Services only after they have read and accepted the terms and conditions of the Regulations and the Privacy Policy. If the Player does not accept the Regulations or the Privacy Policy, they are not authorized to use the Services.
4. Some Services may be subject to additional provisions, and such additional provisions will be communicated in connection with the applicable Services. These additional provisions are in addition to and will form part of the Regulations for the specific Services. If there is any conflict between the provisions of these additional terms with respect to those Services, the additional terms shall prevail over the Regulations.
5. Privacy Policy accessible at this website is a supplement to the Regulations.
6. The following minimum technical requirements must be met in order to use the Services:
7. The use of the Services is free of charge, subject to the possible costs of data transmission, which result from agreements concluded by the Player with telecommunications operators or other Internet providers.
8. Notwithstanding the provisions of section 6. above, the Player may make voluntary payments to the Provider as part of the use of the Game and in exchange for the benefits detailed in the Game (for each transaction).
9. The Player may not provide illegal content or use the Services in a manner inconsistent with these Regulations, applicable laws, good manners, and social practices. Detailed provisions concerning the regulation of improper use of the Services are described in the following sections of the Regulations.
10. The Platform, the Game and its components, including design and content, are protected by copyright and/or other intellectual property laws. These components may not be reproduced, distributed or published by the Player, in part or in whole without the Provider's consent. In particular, the Regulations do not allow the Player to reproduce, distribute, loan, dispose of, or otherwise redistribute directly or indirectly, whether in return for payment or free of charge, elements of the Services, the Platform or the Game without the Provider's consent.
1. Subject to sections 2 and 3 of this paragraph, Players may only be natural persons who are at least 18 years old and have full legal capacity.
2. If the Player is between 13 and 18 years of age, they may use the Services to the extent that they are able to acquire rights and incur liabilities in accordance with the laws applicable to them. If the applicable law requires the consent of a legal guardian to use the Services, the legal guardian must agree to its conclusion and use by a minor Player at the latest by the conclusion of the Agreement.
3. The legal guardian of the Player (who is between 13 and 18 years of age) is required to provide consent for the conclusion of the Agreement and use of the Services at any request of the Service Provider.
4. To use the Services properly, the Player must have an active Master Account. For this purpose, they complete the registration procedures through the Service by using the appropriate functionalities and providing their email address.
5. An Agreement for an indefinite period of time is concluded between the Provider and the Player at the moment of a Master Account registration.
6. Creating an Account is possible by using the appropriate functionalities of the Platform.
7. The Provider may send emails to active Players regarding changes in the use of Services.
8. The Player is responsible for what happens in and through their Master Account (unless a third party has hacked into their Master Account) and/or Game Account. Therefore, the Player may not share the Master Account and/or Game Account with third parties and is responsible for maintaining the confidentiality of their login and password. If the Player notices that an unauthorized person is using or has used their Master Account and/or Game Account, they must immediately inform the Provider. The Master Account and the Game Account are non-transferable.
9. Actions particularly prohibited:
10. Any violation of these Regulations by the Player may result in the temporary or permanent blocking of access to the Services, as well as the permanent deletion of the Master Account.
1. The main functionality of the Platform is to provide the Player with the possibility to install and use (play) the Game.
2. The Provider may freely expand and create new Services in the future. Updated or new Services may be subject to additional provisions of these Regulations, which will be communicated to the Player prior to their effective date.
3. The Provider, without changing the Regulations, has the right to introduce or change the payment rules of selected Services at any time. Access to the aforementioned Services will then be subject to payment according to the model adopted by the Provider (e.g. subscription model / one-off payment) and according to the price list.
4. In the case of the introduction of payment for Services, which were previously free of charge, existing (active) Players will be informed about this fact by e-mail at least 7 days in advance. The message will include details concerning new regulations. Players may resign from using the Platform or the Game at any time. Any new provisions of the Regulations should be accepted by the Player before they become effective. At the same time, the Player is aware and agrees that non-acceptance may prevent them from using the Game or the Platform.
1. The Provider is not responsible for damages resulting from the fault of the Player, under the following circumstances:
2. The Provider is not responsible for the content and effects of advertisements displayed within the Platform or the Game.
3. The Provider is not responsible for the Service failures and other technical problems resulting from force majeure.
4. The Player may not, without signed written consent from a legally authorized representative of the Provider, do any of the following:
1. The Player has the right to make a complaint. The complaint should include at least the data enabling the identification of the Player and the justification for the complaint, as well as comments regarding the Services. Complaints may be submitted in accordance with the general principles expressed in the law, as well as via e-mail address: gm[dot]roman16[at]gmail[dot]com or schang[at]preferredbank[dot]com or joshchen72[at]gmail[dot]com
2. The complaint should be submitted no later than 7 days from the date of the transaction.
3. The Provider considers complaints within 7 days, unless the Player did not describe the subject and scope of the complaint in a way that allows for its consideration or did not provide data to identify the Player. In such a case, the deadline for processing the complaint runs from the day on which the Player provided the Company with the missing information.
4. The Provider sends the response to the complaint to the address indicated by the Player in their complaint report or in another form chosen by them (phone/email address).
5. Complaints or disputes regarding transactions are only applicable if they are made within 24 hours of purchase and BEFORE accessing the Game or using any purchased services. Due to the nature of our service and goods being digital, ALL SALES ARE FINAL once you have accessed the Game, logged into your account, or used any purchased items or currency. Any fraudulent requests for refunds, chargebacks, or payment disputes will result in immediate and PERMANENT BAN of all accounts, IP address blocking, and potential legal action for fraud and theft of services. See Section 11 (Refund Policy) for complete details.
1. In case of problems with the operation of the Services or other types of problems related to the provision of Services, the Player should contact the Provider via e-mail using the address: gm[dot]roman16[at]gmail[dot]com or schang[at]preferredbank[dot]com or joshchen72[at]gmail[dot]com.
2. If the report concerns an error occurring in the Services, the Player should describe the error as accurately as possible so that the Provider can immediately proceed to fix it.
1. The Player who is a consumer may withdraw from the Agreement concluded with the Provider - on the basis of legal regulations, without giving any reason, within 7 days from the date of its conclusion. The deadline is considered to be met if before its expiry the Player sends a statement of withdrawal from the Agreement.
2. The right to withdraw from the Agreement concluded away from business premises or at a distance is not granted to the consumer in relation to contracts for the provision of services, if the operator has fully performed the service with the express consent of the consumer, who was informed before the start of the performance that after the performance by the operator, they will lose the right to withdraw from the contract.
3. The provisions of section 2. above apply in particular to the purchase of virtual items and other items of value determined by the Provider within the Game.
1. The Provider may change these Regulations for important legal reasons (change of the generally applicable legal regulations concerning the Provider's activity or legal entity of the Provider) or technical reasons or in connection with the development of the Services.
2. The Players will be informed about the change of the Regulations in an e-mail message sent 7 (seven) days before the new Regulations come into force. During this time, the Player who is a consumer must again accept or refuse to accept the Regulations.
3. Particular provisions that were in force while the Player took action based on them (for instance – buying a virtual item at specific price) remain valid in relation to this Player as long as the procedure is not fully finished.
1. The law applicable to the obligations arising from the Regulations is European law. Agreements are concluded in English, the version being the binding version in the event of a dispute.
2. The consumer may use alternative dispute resolution (ADR) methods, in particular through mediation, conciliation or as part of arbitration (arbitration court). The list of institutions that the consumer can turn to for ADR dispute resolution is available at this link: http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/national-out-of-court-bodies/index_en.htm
3. The consumer may also use extrajudicial means of dealing with complaints and redress by submitting his complaint via the EU ODR internet application, available at: http://ec.europa.eu/consumers/odr/
4. If the Player does not want to use ADR or ODR, any disputes arising from the Regulations or the Services will be settled by a common court. When determining the jurisdiction of the court, the rules set out in the legal act applicable to the Player who is a consumer should be followed.
5. Disputes arising between the Provider and the Player who is not a consumer shall be submitted to the court having jurisdiction over the Provider's seat.
ALL SALES ARE FINAL - NO REFUNDS FOR DIGITAL GOODS AND SERVICES
By making a purchase, you acknowledge and agree that all sales of digital goods, virtual items, in-game currency, account upgrades, and any other services provided through our Platform are FINAL and NON-REFUNDABLE. This policy applies without exception once you have accessed, downloaded, or otherwise used any portion of the purchased service or digital good.
Consumption of Services:
You acknowledge that our services are digital and intangible goods. By making a purchase, logging into the Game, accessing your account, or using any purchased items, currency, or services, you have CONSUMED the service and are NOT entitled to any refund. This includes, but is not limited to:
CHARGEBACKS ARE FRAUDULENT AND STRICTLY PROHIBITED
Filing a chargeback, payment reversal, or dispute with your payment provider (credit card company, PayPal, bank, etc.) after receiving and consuming our digital services constitutes FRAUD and is a violation of these Terms. Chargebacks filed after you have accessed the Game, used purchased items, or received account benefits will be treated as intentional fraud and theft of services.
Consequences of Chargebacks and Fraudulent Disputes:
Limited Exception - Technical Failures Only:
Refunds may ONLY be considered in the following extremely limited circumstances, and ONLY if you have NOT accessed the Game or used any purchased services:
Important: Refund requests must be submitted within 24 hours of purchase and BEFORE accessing the Game or using any services. No refunds will be considered if you have logged into the Game, accessed your account, or used any purchased items or currency, regardless of the circumstances.
Refund Request Process:
If you believe you qualify for the limited exception above, you must:
The Provider reserves the sole right to approve or deny any refund request. Approved refunds will be processed to the original payment method within 30 working days. If a refund is approved, your account may be permanently suspended or terminated.
Contact Information:
For legitimate refund inquiries (technical failures only), contact: gm[dot]roman16[at]gmail[dot]com
ACCEPTANCE OF TERMS:
By making any purchase on our Platform, you explicitly acknowledge that you have read, understood, and agree to this Refund Policy. You agree that you will NOT file any chargeback, payment dispute, or payment reversal with your payment provider, and that doing so constitutes fraud and will result in immediate and permanent account termination and potential legal action.
Policy Changes:
We reserve the right to amend this refund policy at any time. Changes will be posted on this page and will take effect immediately. Continued use of the Services after policy changes constitutes acceptance of the new terms.
